FAQ

The hours our cleaners work are the same hours many of our clients work, so we are more than happy to clean without anyone being home. 

You can provide us with a key, a code, or another form of access and then go about your day without worry. Our teams are not just considerate, they are licensed, bonded, and insured. 

Credit cards are our most common method of payment, but we also accept checks and cash.

Keep It Clean is insured so our clients can rest in mind and body.

Tipping is not required, but it is a wondeful way to show appreciation – and something we are always thankful for. So, if you think our team has excelled in their work feel free to tip.

We understand the unexpected happens, so we are more than happy to reschedule the date or time of any cleaning.

Simply inform us 24 hours before the time of your appointment and we’ll find a new time slot that better fits your schedule.

Please note, a charge will be applied to any cancellations without 24 hours of notice.

We bring all the products we need to get your home spotless. However, if you’d like us to use your cleaning supplies we are happy to do so as long as they are safe for you and our workers. 

The size of the house determines how many workers we send, but if they are avaiable, we can add people to the team. However, please keep in mind our hourly rate is for each cleaner sent so additonal cleaners will increase total cost.

We can only clean items reachable via a step stool with two to three steps, and you’d have to provide the stool. Anything higher than that can put you or our workers at risk.

We always do all we can to provide the best clean possible, however mistakes happens.

If we have overlooked something or not cleaned an item to your liking, just let us know within 24 hours of our visit and we will return to make it spotless.